Help centre

Step-by-step guides, troubleshooting and answers — built for everyone from students to field teams operating without internet.

How can wehelp you?

Guides · troubleshooting · setupReplies within one business day
FAQ

Frequently asked questions

Core Concept

No internet.
No towers.
No problem.

Traditional messaging relies on cell towers and internet servers. When those go down — during disasters, in remote areas, or at overcrowded events — you lose contact.

Hopper works differently. It uses the Bluetooth and Wi-Fi Direct radios already inside your phone to talk directly to nearby devices — no data plan required.

Bluetooth
Discovers nearby Hopper users within ~30–100m
Wi-Fi Direct
Transfers files and messages faster than Bluetooth alone
Mesh Hopping
Extends range by relaying through intermediate devices

Message route — live mesh simulation

YOUYou01Node A02Node B03Node CRCVRRecipient

Your message securely bounces through nearby Hopper devices until it reaches its destination — even if the recipient is far out of direct range.

Getting Started

Set up in 5 steps

Granting the right permissions takes under a minute. Here's exactly what to do.

1

Step 1

Open Settings

Go to your phone's Settings app and find Hopper in your installed apps list.

2

Step 2

Enable Bluetooth

Under Permissions, set Bluetooth to "Allow" so Hopper can discover nearby nodes.

3

Step 3

Allow Location

Set Location to "Allow while using app" — required on Android for Bluetooth scanning.

4

Step 4

Local Network (iOS)

Tap "Allow" when Hopper prompts for Local Network access to enable Wi-Fi Direct transfers.

5

Step 5

Open Hopper

Launch the app. Within seconds you'll see nearby nodes appear on your mesh map.

Get in —
touch with us

Whether you have a question about our technology, need help getting connected, or want to report an issue — our team is ready to assist you.

Email:

support@hopperafrica.com

Response time:

Within one business day

Monday to Friday, 9 AM – 6 PM WAT