Help Center

How can we help
yougetconnected?

Step-by-step guides, troubleshooting, and answers — built for everyone from students to field teams operating without internet.

FAQ

Frequently asked questions

Core Concept

No internet.
No towers.
No problem.

Traditional messaging relies on cell towers and internet servers. When those go down — during disasters, in remote areas, or at overcrowded events — you lose contact.

Hopper works differently. It uses the Bluetooth and Wi-Fi Direct radios already inside your phone to talk directly to nearby devices — no data plan required.

Bluetooth
Discovers nearby Hopper users within ~30–100m
Wi-Fi Direct
Transfers files and messages faster than Bluetooth alone
Mesh Hopping
Extends range by relaying through intermediate devices

Message route — live mesh simulation

YOUYou01Node A02Node B03Node CRCVRRecipient

Your message securely bounces through nearby Hopper devices until it reaches its destination — even if the recipient is far out of direct range.

Getting Started

Set up in 5 steps

Granting the right permissions takes under a minute. Here's exactly what to do.

1

Step 1

Open Settings

Go to your phone's Settings app and find Hopper in your installed apps list.

2

Step 2

Enable Bluetooth

Under Permissions, set Bluetooth to "Allow" so Hopper can discover nearby nodes.

3

Step 3

Allow Location

Set Location to "Allow while using app" — required on Android for Bluetooth scanning.

4

Step 4

Local Network (iOS)

Tap "Allow" when Hopper prompts for Local Network access to enable Wi-Fi Direct transfers.

5

Step 5

Open Hopper

Launch the app. Within seconds you'll see nearby nodes appear on your mesh map.

Get in
touch with us

Whether you have a question about our technology, need help getting connected, or want to report an issue — our team is ready to assist you.

Email:

support@hopperafrica.com

Response time:

Within one business day

Monday to Friday, 9 AM – 6 PM GMT